Question 1

Q: When We Receive Your Machine ,is There Any Other Accessories We Will Get?

Accepted Answer

A:Yes,some easy abrasion spare parts will be provided free in case when some small problems happen.

Question 2

Q: Can I Mix Different Models in One Container?

Accepted Answer

A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

Question 3

Q: Do You Have The Products in Stock?

Accepted Answer

A: No, because different countries have different voltage and frequency. But standard 1000L oil Tanks are in stock.

Question 4

Q: How Does Your Factory Do Regarding Quality Control?

Accepted Answer

A:One Year Quality Warranty And Life-time Technical Support.

Question 5

Q: How Is Your Price Level?

Accepted Answer

A: Factory direct sale, we have whole production line work process from platform to main parts.

Question 6

Q:How Can I Get The After-service?

Accepted Answer

A: DEIICHEN will send you the spare parts by free if the problems caused by us. If it is the men-made problems,we also send the spare parts,however it is charged. Any problem, you can call us directly.

Question 7

Q:After We Placing An Order, Will You Arrange The Installation Of The Machine At Present?

Accepted Answer

A:All the machines will be tested well before delivered, so almost of them can be used directly, also our machine are easy to be installed, if you customer needs our assistance, we will be pleased to arrange the installation, but all the cost will be be charged by you.

Question 8

Q:About The After-sale Service, How Can You Solve The Problems Occurred Of Your Overseas Customer in Time?

Accepted Answer

A:The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.

Question 9

Q: May I Know Which Payment Will Be Accepted By Your Company?

Accepted Answer

A:So far 100%T/T before shipment, and 30% deposit paid by T/T, balance paid by L/C are available.

Question 10

Q:Can The Machine Be Customized As Our Need, Such As Put On Our Logo?

Accepted Answer

A:Surely our machine can be customized as your need, Put on your logo is also available.

Question 11

Q:What Is The Delivery Time Of Your Machine?

Accepted Answer

A:In general, the delivery time of our machine is about 30 days, customized machine will be delivered as the negotiation with our clients.

Question 12

Q:What Is Your Minimum Order Quantity, Can You Send Me Samples?

Accepted Answer

A:Our minimum quantity is 1 set, as our product is machinery equipment, it’s difficult to send you samples, however,we can send you catalog, warmly welcome you to come visit our company.

Question 13

Q:How Can I Get To Your Factory?

Accepted Answer

A:Our factory is near shanghai Airport.

Question 14

Q:Where Is Your Factory Located?

Accepted Answer

A:Our factory address is : No.104 Yungu Road, Zhutang Town, Jiangyin City, Jiangsu Province, China.

Question 15

Q:Are You A Manufacturer, Trading Company Or A Third Party?

Accepted Answer

A:We are a manufacturer with export right.