FAQ

• Q: When We Receive Your Machine ,is There Any Other Accessories We Will Get?

  A:Yes,some easy abrasion spare parts will be provided free in case when some small problems happen.

• Q: Can I Mix Different Models in One Container?

  A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

• Q: Do You Have The Products in Stock?

  A: No, because different countries have different voltage and frequency. But standard 1000L oil Tanks are in stock.

• Q: How Does Your Factory Do Regarding Quality Control?

  A:One Year Quality Warranty And Life-time Technical Support.

• Q: How Is Your Price Level?

  A: Factory direct sale, we have whole production line work process from platform to main parts.

• Q:How Can I Get The After-service?

  A: DEIICHEN will send you the spare parts by free if the problems caused by us. If it is the men-made problems,we also send the spare parts,however it is charged. Any problem, you can call us directly.

• Q:After We Placing An Order, Will You Arrange The Installation Of The Machine At Present?

  A:All the machines will be tested well before delivered, so almost of them can be used directly, also our machine are easy to be installed, if you customer needs our assistance, we will be pleased to arrange the installation, but all the cost will be be charged by you.

• Q:About The After-sale Service, How Can You Solve The Problems Occurred Of Your Overseas Customer in Time?

  A:The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.

• Q: May I Know Which Payment Will Be Accepted By Your Company?

  A:So far 100%T/T before shipment, and 30% deposit paid by T/T, balance paid by L/C are available.

• Q:Can The Machine Be Customized As Our Need, Such As Put On Our Logo?

  A:Surely our machine can be customized as your need, Put on your logo is also available.

• Q:What Is The Delivery Time Of Your Machine?

  A:In general, the delivery time of our machine is about 30 days, customized machine will be delivered as the negotiation with our clients.

• Q:What Is Your Minimum Order Quantity, Can You Send Me Samples?

  A:Our minimum quantity is 1 set, as our product is machinery equipment, it’s difficult to send you samples, however,we can send you catalog, warmly welcome you to come visit our company.